General Terms and Conditions

We are very pleased that you are interested in our offer at the Fine Fellows online shop. Before making a purchase in our online shop, you must observe the following terms and conditions, which you accept with your purchase.

Table of contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and execution
Article 12 - Payment
Article 13 - Complaints procedure
Article 14 - Disputes
Article 15 - Additional or different provisions

Article 1 - Definitions

In these terms and conditions the following terms shall have the following meanings
1. Reflection period: the period within which the consumer can exercise his right of withdrawal;
2. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance contract relating to a series of products, the delivery and/or purchase obligation of which is spread over a period of time;
5. Durable medium: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
6. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period;
7. Entrepreneur: the natural or legal person who offers products at a distance to consumers;
8. Distance contract: an agreement whereby, within the framework of a system organized by the trader for distance selling of products up to and including the agreement is exclusively used one or more means of distance communication;
9. Technique for distance communication: means that can be used for concluding a contract, without the consumer and trader being in the same room at the same time.
10. General Conditions: the present General Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur
Name: Constanze Charlotte Schreiber; Fine Fellows Online Shop
Address: Begignhof 33b; 1012WV Amsterdam
Phone number: 0031 6 38387341
E-mail address: post [at] fine-fellows [dot] com
CoC number: 64292819
VAT identification number: NL243612874B01

Article 3 - Applicability
1. These general conditions apply to every offer from the entrepreneur and to every distance contract and orders made between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's and they will be sent free of charge to the consumer as soon as possible at the consumer's request.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these terms and conditions are made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general conditions can be read electronically and that they will be sent to the consumer electronically or otherwise free of charge at the consumer's request.
4. In the case that in addition to these general conditions also specific product or service conditions apply, the second and third paragraphs shall apply accordingly and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general conditions.
5. If one or more provisions in these general terms and conditions are at any time wholly or partially invalid or are nullified, then the agreement and these terms and conditions for the rest shall remain in force and the provision concerned shall be replaced immediately in mutual consultation by a provision that approximates the purport of the original as much as possible.
6. Situations not regulated in these general terms and conditions should be assessed 'in the spirit' of these general terms and conditions.
7. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these general terms and conditions.

Article 4 - The offer
1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.
3. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
4. All images, specifications data in the offer are indicative and may not give rise to comp.ensation or dissolution of the agreement.
5. Images accompanying products are a true representation of the products offered. The entrepreneur cannot guarantee that the colours displayed correspond exactly with the real colours of the products.
6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
- the price including taxes;
- any shipping costs;
- the way in which the agreement will be concluded and which actions are necessary for this;
- the applicability or otherwise of the right of withdrawal;
- the method of payment, delivery and execution of the agreement;
- the period for acceptance of the offer, or the period within which the entrepreneur has to pay the price, or the period within which the offer is accepted

- Whether the agreement after the conclusion is archived, and if so how it can be viewed by the consumer;
- the way in which the consumer, before concluding the contract, the data provided by him within the framework of the contract can check and if desired recover;
- any other languages in which, in addition to Dutch, the agreement can be concluded;
- the codes of conduct to which the trader has submitted and the way in which the consumer can consult these codes of conduct electronically; and
- the minimum duration of the distance contract in the event of a long-term transaction.
- Optional: available sizes, colours, types of materials.

Article 5 - The agreement
1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions thereby set.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance is not confirmed by the entrepreneur, the consumer can dissolve the contract.
3. If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. The entrepreneur can - within legal frameworks - to inform the consumer whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.
5. The trader will send the consumer the following information with the product, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
a. the address of the business location where the consumer can lodge complaints;
b. the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding being excluded from the right of withdrawal;
c. the information on guarantees and existing after-sales service;
d. the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided the consumer with these data before the execution of the contract;
e. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.
6. In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.
7. Every agreement shall be entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 - Right of withdrawal
On delivery of products:
1. When purchasing products, the consumer has the option to terminate the contract without giving any reason to dissolve during 14 days. This reflection period commences on the day after receipt of the product by the consumer or a pre-designated by the consumer and the entrepreneur announced representative.
2. During the cooling-off period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in its original condition and packaging to the Entrepreneur, in accordance with the Entrepreneur's reasonable and clear instructions.
3. If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the trader within 14 days after receipt of the product. The consumer must make it known by means of the model form. After the consumer has made known to want to use his right of withdrawal, the customer must return the product within 14 days to send. The consumer must prove that the delivered goods are returned on time, for example, by means of a proof of shipment.
4. If the customer after the expiry of the periods mentioned in paragraphs 2 and 3 has not made known to want to use his right of withdrawal or the product has not returned to the entrepreneur, the purchase is a fact.
In case

5. To exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the trader in the offer and/or at the latest upon delivery.

Article 7 - Costs in case of withdrawal
1. If the consumer exercises his right of withdrawal, he shall bear the costs of returning the goods at the most.
2. If the consumer has paid an amount for a product, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. Repayment will be made via the same payment method used by the consumer unless the consumer expressly authorizes another payment method.
3. In case of damage to the product by careless handling by the consumer himself, the consumer is liable for any depreciation of the product.
4. The consumer cannot be held liable for depreciation of the product when the entrepreneur has not provided all legally required information about the right of withdrawal, this should be done before the conclusion of the purchase agreement.

Article 8 - Exclusion of the right of withdrawal
1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the trader has clearly stated this in the offer, at least in good time before the conclusion of the contract.
2. Exclusion of the right of withdrawal is only possible for products:
a. which are made by the entrepreneur in accordance with specifications of the consumer;
b. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
3. Exclusion of the right of withdrawal is only possible for services:
the delivery of which has started with the consumer's explicit consent before the withdrawal period has expired.

Article 9 - The price
1. The prices mentioned in the product range include VAT.
2. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the wrong price.

Article 10 - Conformity and Warranty
1. The entrepreneur guarantees that the products meet the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usefulness and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks after delivery. Return of the products must be in the original packaging and in new condition.
3. The guarantee does not apply if:
- The consumer has repaired and/or processed the delivered products himself or has had them repaired and/or processed by third parties;
- The products delivered are exposed to abnormal circumstances or are otherwise treated carelessly or in conflict with the instructions of the entrepreneur and/or are treated on the packaging;
- The defect is wholly or partly the result of regulations that the government has or will have imposed with regard to the nature or quality of the materials used.

Article 11 - Delivery and execution
1. The entrepreneur will take the greatest possible care when receiving and in the execution of orders of products.
2. The place of delivery is the address that the consumer has made known to the company.
3. Subject to what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously but no later than 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order is not or only partially carried out, the consumer will be informed no later than 30 days after he placed the order. In that case, the consumer has the right to terminate the contract without penalty. The consumer is not entitled to compensation.
4. All delivery times are indicative. The consumer cannot derive any rights from any of the terms mentioned. Exceeding a period does not entitle the consumer to compensation.
5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
6. If delivery of an ordered product proves impossible, the trader will make every effort to make a replacement article available. No later than the delivery will be clear and comprehensible manner reported that a replacement article is delivered. For replacement items, the right of withdrawal can not be excluded. The costs of any return shipment are borne by the entrepreneur.
7. The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer or a pre-designated and the trader announced representative, unless expressly agreed otherwise.

Article 12 - Payment
1. Unless otherwise agreed, the amounts due by the consumer must be paid within 7 working days after the start of the withdrawal period as referred to in article 6 paragraph.
2. The consumer has the duty to immediately report any inaccuracies in the payment details provided or stated to the entrepreneur.
3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs made known in advance.

Article 13 - Complaints procedure
1. Complaints about the implementation of the agreement must be fully and clearly described and submitted to the entrepreneur within 7 days after the consumer has discovered the defects.
2. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the trader will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
3. If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute resolution.
4. In case of complaints, a consumer should first turn to the entrepreneur. The submission of a dispute to a disputes committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to submit complaints via the European ODR platform (
6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
7. If a complaint is found to be well-founded by the trader, the trader will, at its discretion, replace or repair the products supplied free of charge.

Article 14 - Disputes
1. Contracts between the entrepreneur and the consumer to which these general conditions apply are governed exclusively by Dutch law. Even if the consumer lives abroad.
2. The Vienna Sales Convention does not apply.

Article 15 - Additional or different provisions
Additional or different provisions of these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer in an accessible manner can be stored on a durable medium.


Privacy Statement

This privacy statement is intended to inform the users of this website about the nature, range and purpose of the collection and use of personal data by the website operator Fine Fellows.

Fine Fellows takes your privacy very seriously and treats your personal data confidentially and in accordance with the statutory provisions. As new technologies and the constant development of this website may result in changes to this data protection declaration, we recommend that you read the data protection declaration again at regular intervals.

Access data
The webshop operator Fine Fellows collects data relating to access to the website on the basis of our legitimate interest and stores this as "server log files" on the website server. The following data is logged in this way:

Visited website
Time at the time of access
Amount of data sent in bytes
Source/reference from which you came to the page
Browser used
Operating system used
IP address used

The server log files are stored for a maximum of 7 days and then deleted. The data is stored for security reasons, e.g. to clarify cases of misuse. If data have to be deleted for reasons of proof, they are excluded from deletion until the incident has been finally clarified.

Range measurement & cookies
This website uses cookies for pseudonymised range measurement, which are transmitted either by our server or the server of third parties to the browser of the user. Cookies are small files that are stored on your end device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website. If you do not want cookies to be stored on your end device for range measurement, you can object to the use of these files here:

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Common browsers offer the option not to accept cookies. Note: There is no guarantee that you will be able to access all functions of this website without restrictions if you make the appropriate settings.

Collection and processing of personal data:
Fine Fellows collects, uses and discloses your personal information only when permitted by law or with your consent.
Personal data is all information which serves to determine your person and which can be traced back to you - for example, your name, e-mail address and telephone number.

You can also visit our website without providing any personal information. However, in order to improve our online service, we store your access data to this website (without personal reference). This access data includes, for example, the file you requested or the name of your Internet provider. The anonymisation of the data does not allow conclusions to be drawn about you personally.
We process personal data such as first name, surname, IP address, e-mail address, place of residence, postal code and content details from the contact form in order to process your order.
We process personal data only after explicit permission of the users concerned and in accordance with the applicable data protection regulations to send our newsletter.
Personal data is processed on the basis of our legitimate interest in fulfilling our contractually agreed services and optimising our online offering.

Dealing with contact data
If you contact Fine Fellows through the contact options offered, your details will be stored so that they can be used to process and respond to your enquiry. These data will not be passed on to third parties without your consent.

Dealing with comments and contributions
If you leave a contribution or comment on this website, your IP address will be stored. This is based on our legitimate interests and serves the security of us as a website operator: Because if your comment violates applicable law, we may be prosecuted, which is why we have an interest in the identity of the comment or contribution author.

Google Analytics
Due to our legitimate interests, this website uses the "Google Analytics" service, which is operated by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). The service (Google Analytics) uses "cookies" - text files which are stored on your terminal device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

Google LLC complies with European privacy laws and is certified under the Privacy Shield Agreement:

On this website IP anonymization is used. The IP address of the users is shortened within the member states of the EU and the European Economic Area and in the other contracting states of the agreement. Only in individual cases is the IP address initially transmitted unabbreviated to a Google server in the USA and then shortened there.

By this shortening the personal reference of your IP address is omitted. The IP address of the user transmitted by the browser is not combined with other data stored by Google. Under the terms of the order data agreement, which we have concluded with Google Inc. as the website operator, Google Inc. uses the information collected to compile an analysis of website usage and website activity and to provide services relating to internet usage. The data collected by Google on our behalf is used to evaluate the use of our online services by individual users, for example to create reports on website activity to improve our online services.

You have the option of preventing cookies from being stored on your device by making the appropriate settings in your browser. It is not guaranteed that you can access all functions of this website without restrictions if your browser does not allow cookies.

You can also use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc.

The following link will lead you to the corresponding plugin: you will find further information on data usage by Google Inc.: (data collected by Google partners) (settings about advertising displayed to you) (use of cookies in advertisements)

Use of social media plugins from Facebook

Because of our legitimate interest in the analysis, optimization and operation of our online services, this website uses the Facebook Social Plugin, which is provided by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). You can recognize the embeddings by the Facebook logo or by the terms "like", "like", "share" in the colors Facebooks (blue and white).

Information about all Facebook plugins can be found via the following link:

Facebook Inc. complies with European privacy laws and is certified under the Privacy Shield Agreement:

The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence whatsoever on the nature and extent of the data that the plugin transmits to the Facebook Inc. servers.

You can find information about this here:

The Plugin informs Facebook Inc. that you have visited this website as a user. It is possible that your IP address will be saved. If you are logged into your Facebook account during your visit to this website, the above information is linked to this account. If you use the functions of the plugin - for example by sharing or "linking" a post - the corresponding information is also transmitted to Facebook Inc. if you wish to prevent Facebook. Inc. links this data to your Facebook account, please log out of Facebook before visiting this website and delete the stored cookies. Via your Facebook profile, you can make further settings for data processing for advertising purposes or object to the use of your data for advertising purposes.

You can access the settings here:Profile settings on Facebook:

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What data, for what purpose and to what extent Facebook collects, uses and processes data and what rights and setting options you have to protect your privacy can be read in the Facebook data protection guidelines. You can find them here:


Fine Fellows offers you a newsletter in which you will be informed about current events and offers. If you would like to subscribe to the newsletter, you must provide a valid e-mail address. If you subscribe to the newsletter, you agree to receive the newsletter and the procedures described above. The newsletter is sent by the mail service provider Mailchimp.

Withdrawal and cancellation

You can revoke your consent to receive the newsletter at any time and thus cancel the newsletter subscription. After your cancellation, your personal data will be deleted. Your consent to receive the newsletter will expire at the same time. At the end of each newsletter you will find a link to cancel the newsletter.

Rights of the user
You as a user have the right to request free information about which personal data about you has been stored. You also have the right to correct incorrect data and to limit or delete the processing of your personal data. If applicable, you may also exercise your right to data portability. If you assume that your data have been processed unlawfully, you can file a complaint with the responsible supervisory authority. Deletion of dataIf your request does not conflict with a legal obligation to store data (e.g. data retention), you have the right to have your data deleted. Data stored by us will be deleted if they are no longer needed for their intended purpose and there are no legal retention periods. If deletion cannot be carried out because the data is required for permissible legal purposes, data processing will be restricted. In this case, the data will be blocked and not processed for other purposes.

Right of objection
Users of the Fine Fellows Webshop may exercise their right of objection and object to the processing of their personal data at any time.If you wish to have your personal data corrected, blocked, deleted or informed, or if you have any questions regarding the collection, processing or use of your personal data, or if you wish to revoke any consent given, please contact the following e-mail address: post(at) fine-fellows(dot)com.